Frequently Asked Questions

Everything you need to know about our handcrafted pies and delivery.

How are the pies shipped to ensure freshness?

All pies are baked to order, flash-frozen to lock in flavor, and shipped in insulated coolers with dry ice to ensure they arrive at your doorstep in perfect condition.

Do you offer gluten-free or vegan options?

Yes! We have a dedicated selection of both gluten-free and vegan pies. You can find these specifically labeled in our 'Specialty Diets' collection on the menu.

How long do the pies last once they arrive?

Our pies can be stored in the refrigerator for up to 5 days or kept in the freezer for up to 3 months. Reheating instructions are included in every box.

Can I schedule a delivery for a specific date?

Absolutely. During checkout, you can use our delivery calendar to select a future arrival date, which is perfect for birthdays, holidays, or special events.

What is your policy on returns or damaged items?

Since our products are perishable, we do not accept returns. However, if your pie arrives damaged or late due to carrier issues, please contact our support team within 24 hours for a full refund or replacement.

Do you provide nutritional information for your pies?

Yes, a full list of ingredients and nutritional facts is available on each product page and is also printed on the bottom of every pie box.